User Data Deletion Instructions

Effective date: 18 March 2026

If you want Sweet Docs Ltd trading as Sweet FA to delete your account data, you can request deletion by email or from inside the product.

1. How to request deletion

• Email support@sweetdocs.co.uk from the email address linked to your account.
• If you use Sweet FA in chat, you can also send the message “delete my account” from your registered account or phone number.

2. What to include

Please include enough information for us to identify your account:

• Your full name
• Your registered phone number
• Your account email address, if applicable
• A clear request to delete your account data

3. Verification

We may need to verify your identity before processing the request. If we cannot verify that you control the account, we may ask for additional information before deletion.

4. What we delete

Once your request is confirmed, we will delete or anonymize account data associated with your use of the service, including:

• Profile and account details
• Conversation history stored by our service
• Generated documents and related records where deletion is permitted

5. What we may retain

Some information may be retained where required for legal, tax, fraud-prevention, security, or regulatory reasons. Invoice and financial records may be kept for up to 6 years to meet HMRC and related compliance obligations.

Backup and deletion queues may retain data for up to 90 days before permanent removal.

6. Timing

We aim to respond to verified deletion requests within 30 days.

7. Contact

For questions about deletion requests or personal data, email support@sweetdocs.co.uk.